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PRIVACY & SECURITY POLICY

The parties linked through the conditions below are FoodTerapia S.L., a Spanish company with registered office in 124 Rambla de Catalunya, 4-1, 08008, Barcelona, and registered in the Mercantile Register of Barcelona with number 2012/2046, Volume 43289, Folio 88, Sheet 423297, on July 19th 2012, Tax Identification Number B-65844136, Sanitary Registry of Industries and Food Products of Catalonia number 29.04308/CAT, hereinafter referred to as FOODTERAPIA, and the user filling in all parts of the registration form, hereinafter referred to as the USER.

Please read carefully the following policies governing the services provided on this website, hereinafter DIETOX. These policies must be agreed to before browsing through, or acquiring DIETOX products. DIETOX has been created by FOODTERAPIA for information and sales purposes. Access to, and navigation on DIETOX implies knowledge and agreeance to the privacy and security policies below.

In compliance with the Spanish Organic Law 15/1999 of December 13th on Data Protection, you are hereby informed that after registration, your personal data are added to an automated database property of FOODTERAPIA for the purpose of providing the services requested, answering any formulated queries, gathering statistical data, and sending commercial mail and newsletters. Moreover, you are hereby notified that you may exercise your rights of access, rectification, deletion or opposition to the treatment of your personal data. To exercise said rights, you can contact FOODTERAPIA S.L. in writing at the following address: RAMBLA DE CATALUÑA 124, 4-1 – 08008 – BARCELONA, or email info@dietox.com including a photocopy of your national ID or passport.

What exactly does privacy mean?

It means that we will never –UNDER ANY CIRCUMSTANCES– publish any personal information without your consent; in other words, we will not sell, commercialise, rent out or make available your contact or personal data unless otherwise authorized by you.

In order to provide quality service, we collect and use your data as follows:

IP Address – Your IP (Internet Protocol) address and other information used on our website are used for compiling general statistical data. These data help us improve our services, as they provide insight into the way visitors use our website.

Registration – We use the contact data provided in the registration form to respond to the client’s requests, to send him essential information pertaining to his purchases, and to provide information about DIETOX’s products. The client’s email address is used as a unique identifier in our registration system to track all communications, and for purposes of sending any newsletters and promotional offers the client may wish to receive.

DIETOX operates under the assumption that all personal data are correct and accurate, and have been entered by their rightful owner or by a person authorised by the latter. It is the USER’s responsibility to update his own personal data. Thus, the USER is responsible for the veracity of his data and DIETOX will not be held responsible for any inaccuracies in the personal, delivery or invoicing information of its clients.

Security – DIETOX has implemented the following essential measures to protect users from the loss, fraudulent use, or alteration of personal data. Firstly, we do not store financial or welfare information on DIETOX or on its servers. Secondly, all personal information of sensitive data is encrypted on the payment gateway via an SSL security protocol. The SSL certificate allows for a bond of trust to form between the USER, DIETOX and the bank, protecting data by means of encryption and making information exclusively accessible through passwords. The user can verify at a glance that the payment gateway is indeed certified, as an “s” will be shown after “https://www” on its URL, and/or a padlock icon will be displayed on the address bar when completing the purchase. For further information or any questions regarding this verification, please get in touch with us at info@dietox.com writing “SSL” on the subject line.

External Links – It may occur that the DIETOX website links to other websites. Keep in mind that it may well be the case that other sites compile personal information and remember that they operate in accordance with their own privacy policy. Take into account that, after leaving DIETOX, any information you provide is beyond our control.

Contact – At any given moment, you may exercise your rights of access, rectification, deletion or opposition of your personal data in the various registration forms. To exercise said rights, you will have to send an email to info@dietox.com or address a letter to FOODTERAPIA, Rambla de Catalunya 31, 4-1B, 08007 Barcelona, Spain, with your name, surname and user email, including a photocopy of your national ID or passport.

Revisions to this Policy a – DIETOX reserves the right to revise, modify or amend this policy, in any form, at any given time. Any notifications regarding revisions, modifications or amendments will be published on this site. In compliance with Spanish Law 15/2003 of December 18th, regarding the Protection of Personal Data, we hereby inform you that the submission of any form on the DIETOX website or the sending an email to any of our inboxes implies acceptance of this privacy policy, as well as authorisation for DIETOX to treat all personal data you provide.

LIABILITY

DIETOX limits its liability in the following cases:

It may be that the chosen product is not exactly as viewed on DIETOX due to poor resolution, browser problems, or other issues of this nature.

DIETOX applies all possible measures to provide a faithful view of the product; however, it will not be held liable for any minimal differences or inaccuracies that may exist.

DIETOX will act with utmost diligence to make the chosen product available to the courier responsible for transporting it. However, it accepts no responsibility for damages resulting from the courier’s poor performance, especially for reasons such as strikes, roadblocks, and any other such reasons in the sector that may result in the delay, loss or theft of the product; technical faults that, due to chance or any other reasons, hinder the normal provision of the service online, or the website being unavailable due to maintenance or other reasons that prevent the provision of the service.

DIETOX employs all means at its disposal to execute the process of selection, payment and shipment of the chosen product; however, it is exempt from liability deriving from causes not attributable to it, such as chance or force majeure.

RESERVATION OF RIGHTS

DIETOX reserves the right to not admit the subscription of certain users, for no reason whatsoever.

Furthermore, DIETOX reserves the right to cancel or reject any orders from any client with whom there is a dispute regarding payment of an earlier order, or that appears to present some type of risk.

DIETOX reserves the right to modify the prices of its products. The purchase price will be the current price at the time of completing the transaction.

DIETOX reserves the right to verify the personal information provided by the client and to take any measures it deems necessary to verify that the registered user is the holder of the bank account, documents, or cards used to complete the payment. This check may take the form of a request for proof of identity and/or proof of address and/or bank documents. Should the client not respond to any such request within two days, the order will automatically be cancelled, with no possibility of filing a claim at a later time.

DIETOX reserves the right to terminate those who misuse the system, engage in fraudulent activity, or harm other users. Should DIETOX, or any entity professionally linked to DIETOX, detect any anomalies or suspect that a user is hindering the normal functioning of the system by illegally altering its records by any technical or computer-based means, or by carrying out fraudulent activities that contravene the transparency of the latter, DIETOX reserves the right to terminate any users who may have directly or indirectly benefited from any such activities, withdraw any benefits that may have been automatically derived without having to provide any type of explanation, and may also apply the corresponding civil or criminal actions. In this regard, DIETOX declares that it has enabled all appropriate technological mechanisms to detect any fraudulent, anomalous or malicious action intending to act on DIETOX and alter its records.

DIETOX reserves the right to modify the present General Conditions at any time and without prior notice. Any such modifications will be published on the website, so the user can become acquainted with them prior to agreeing to them. Thus, the user should carefully read these General Conditions every time he makes use of the website. Use of the website and/or use of the services, when the applicable General Conditions have been modified, implies the user’s acceptance of the latter.

CUSTOMER SERVICE

Should you have any queries or suggestions, please get in touch with our Customer Service Department by telephone on 0203 514 7285, Mondays to Thursdays, 8 AM to 7 PM, and Fridays, 8 AM to 2 PM., or by email at the following address: info@dietox.com

INTELLECTUAL PROPERTY

The full content of this website (including but not limited to: trademarks, brand names, logos and distinctive signs of any type, copyrights, databases, images, graphics, texts, audio and video files, software, colour combinations, etc.) are the sole property of FOODTERAPIA or its authors and are protected by national and international intellectual and industrial property laws, among others. The user is granted no permission or right to exploit, in part or in its totality, this website or the elements or contents that constitute it. Therefore, the elements or contents of this website may not be subject to any type of manipulation (modification, copy, alteration, reproduction, transmission, translation, etc.) by the user or thirds parties, in part or in its totality, without the express authorisation of FOODTERAPIA.

USERS

Sales are exclusively geared towards persons over 18 years of age, and as such, any participation in the former is strictly prohibited for users who do not comply with this requirement or with the requirements established in these General Conditions.

CONTENT

DIETOX makes every effort to avoid any error in the content that may appear on this site. DIETOX does not guarantee, nor does it assume responsibility for any consequences deriving from errors in the content that may appear on this site.

All types of information, content, and data displayed in the pages of this website or in its promotional campaigns are reviewed prior to publishing; however, it is not possible to guarantee they are completely free of errata, typos, defects in composition and any such issues, due to which DIETOX advises its users to keep an eye on possible updates or corrections to the website, verifying any data of essential interest to them through the channels of personal communication, telephone or email indicated on DIETOX and on its media, and in no case, to take decisions solely based on the information provided on this website or in the promotional campaigns published on this website or on those of third parties.

TYPOS

All information published by DIETOX on any advertising platform, its own or that of third parties, and especially information on banners, electronic communications by email, or any others, which contain any type of typo, be it involuntary or due to the intervention of a third party, lack any value. When in doubt, users are advised to verify the information through DIETOX’s personal channels of communication, such as email or phone.

FOR INFORMATIONAL PURPOSES ONLY

All information on this site is for informational purposes only. To purchase any of the products offered on the DIETOX website, the user must register and agree to the relevant terms and conditions.

LINKS ON THE WEBSITE

DIETOX takes no responsibility for any content, commercial activities, products or services viewed via electronic links, directly or indirectly, on this website.

The presence of links on the DIETOX website, unless otherwise expressly stated, is for information purposes only, and in no case connotes suggestion, invitation, or recommendation thereon. These links do not reflect any form of relationship between DIETOX and the individuals or companies who own the webpages accessed through these links.

DIETOX reserves the right to remove, unilaterally and at any given time, any of the links that appear on its website.

NAVEGATION, ACCESS & SECURITY

Navigation and access to this website implies acceptance and knowledge of its legal notices, and terms & conditions of use. DIETOX makes every effort to make navigation as smooth as possible, and to prevent any type of harm that could arise from it.

REGISTERED TRADEMARKS

All trademarks, logos and anagrams displayed on this website are the property of FOODTERAPIA or third parties collaborating with DIETOX. The use of any of the website’s elements that fall under the protection of the current legislation governing industrial property is expressly prohibited without prior consent. In particular, the trademarks, brand names, shop signs, denominations, logos, slogans or any type of distinctive sign belonging to FOODTERAPIA may not be used without the written permission of FOODTERAPIA or the third parties involved. In any case, the permits and licenses of products where ownership belongs to the companies offering said products, must be directly requested from their respective departments, with FOODTERAPIA bearing no relation to those proceedings.

LEGAL ACTION

DIETOX reserves the right to take legal action against users who violate or infringe its intellectual and industrial property rights.

JURISDICTION AND APPLICABLE LEGISLATION

The parties submit themselves, of their own will, for conflict resolution and to the exclusion of any other jurisdiction, to the rulings of the courts of law and tribunals prevailing at the registered address of the user.

Furthermore, as an entity affiliated to Confianza Online (bearing the Ecommerce Europe Trustmark), and in the terms stipulated in its Code of Ethics, in the event of disputes pertaining to online advertising and agreements, data protection, and child protection, the user may access their extra-judicial dispute resolution system (https://www.confianzaonline.es/en).

Document revised: November 7th, 2016